ON Friday, December 3, my wife boarded a Number 12 bus at about 4.15pm from Tubwell Row, in Darlington, which was scheduled to run along Yarm Road.

After a while, the driver informed them he would not be stopping anywhere on Yarm Road and passengers requiring these stops should wait for a Number 11 to Redhall.

I have emailed Arriva for a reason, but have not had the courtesy of a reply.

We do appear to have an inferior public service with old buses.

Alec Telford, Darlington.