I HAD reason to visit Lloyds TSB in Durham Market Place.

I am an amputee and, therefore, need a wheelchair.

I felt humiliated when my daughter informed me that I could not do my transaction as I was unable to get to the counter because there was no ramp on the steps.

I had to do my banking in full view of passers-by.

Shame on Durham County Council.

Margaret Glew, Durham.