I HAD to visit my bank of more than 40 years recently needing to make a withdrawal. It wasn’t a substantial amount, £3,000, but I was treated like a criminal.
When I presented my request, the young lady attending me called the manager, who in turn asked me to follow him to his office.
He then proceeded to question me, asking what I intended to do with the money, then unbelievably asked to take a photograph “for future reference”.
They never needed a photo when I was depositing the money.
I was lost for words and felt totally humiliated.
I then was allowed back to proceed with the withdrawal.
There was a line of people waiting to be served.
What they thought had been going on I don’t know, but I felt totally embarrassed.
What did the bank think an overweight, 75-year-old man with two gammy legs requiring the use of a walking stick was going to do?
Stage an armed robbery?
Gary Mundell, West Auckland
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