AN ONLINE consultation service is changing the way patients across Hambleton, Richmondshire and Whitby areas receive medical advice from their GP.

NHS Hambleton, Richmondshire and Whitby Clinical Commissioning Group (CCG) is using digital technology to bring choice to patients who want to consult online, in many cases avoiding the need to make a visit to the practice altogether.

Eight practices across the area have expressed an interest in trialling the service for 12 months and three practices, with a combined patient population of almost 27,500, have already started. This initiative is being funded by NHS England.

Patients who submit their symptoms online will get a quick response which could be advice, directing to other support such as the pharmacy or a booking for an appointment if necessary. The service also offers around the clock NHS self-help information, signposting to services, and a symptom checker.

Patients can also request prescriptions and test results, referral letters and medical reports.

Dr Charles Parker, CCG clinical chairman, said "This is good news for patients who can choose to use the service and get quicker access to health advice. GPs see the people who need their help most which could lead to shorter waiting times and reduced travel for some patients – particularly in our most rural areas."

Dr Julia Brown, senior partner at Leyburn Medical Practice said: "We know that online consultation won’t be for everyone and it’s a cultural shift in how we access health services, but it offers a convenient choice for people saving time off work."