A LETTING agent has been named the best in the North-East by its customers.

Munro Estates, based in Belmont, Durham, won a gold prize in the prestigious Estas awards for its customer service during 2009.

The prize was announced by Phil Spencer, presenter of Channel 4’s Location, Location, Location property show, at a ceremony held in Mayfair, London, and attended by 450 of the country’s top estate and letting agents.

Mr Spencer said: "By entering the awards Munro Estates have put their reputation on the line. They’ve been brave, they’ve done what others are afraid to do.

"They’ve said to their customers and their competitors - that they believe in providing the best possible service and they want to prove it. They’ve been recognised for their bravery and all that hard work."

George Pirie, co-owner of Munro Estates, said: "We’re honoured that our North-East customers voted us number one.

"The team here are very proud and it’s a great achievement for everyone here and recognition for their hard work and commitment."

Jonathan Bell, managing director of Munro Estates, said: "The fact that it’s our customers voting for us is the best part of the award.

"We pride ourselves on working hard to develop great relationships with customers and it’s great when that brings rewards."