MYSTERY shoppers have helped two Teesside JobCentres to win a Charter Mark award.
Staff from JobCentres in both North and South Tees Districts will join more than 60 other regional winners at a ceremony being held in London today to receive their award.
The JobCentres were recognised for their queue management schemes and their reaction to mystery shoppers sent to test the service.
Manager for Tees North, Yvonne Clark, said: "Both Tees North and South districts are committed to providing an excellent service for all their customers.
"A large part of that commitment involves listening to what our customers tell us through regular consultation, comments slips and even independent research using mystery shoppers.
"Acting on that information has been fundamental to their success.
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