Jane Smailes has been appointed as officer to the hospitals Patient Advice and Liaison Service (Pals).
The service was launched by Middlesbrough Primary Care Trust to provide a phone advice line for people experiencing difficulties with local health services.
The Pals service offers a confidential support to patients and aims to deal promptly with any queries or concerns patients may have.
Miss Smailes said: "I will act on behalf of patients when handling concerns by liaising with staff, managers and relevant organisations to negotiate solutions. I can also refer patients and families to other organisations if appropriate."
She can be contacted on freephone 0800 0130255.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereComments are closed on this article