RAIL bosses are offering frustrated passengers the opportunity to have their say about their train services.

Managers from TransPennine Express say they are happy to receive criticism from rush-hour passengers when they visit Scarborough station on Wednesday.

The firm's operations director, Danny Fox, and its customer services director, Edith Rodgers, will be arriving at 4.30pm to canvass views from passengers about services and how they could be improved.

TransPennine runs 200 trains a day across Yorkshire and the North-East linking locations such as Newcastle, York, Darlington and Leeds, with Manchester and Liverpool.

It took over the franchise from Arriva Trains Northern in February.

David Mallender, a spokesman for TransPennine Express said: "It's important to us to hear what people think about our services and how they might be improved.

"It is crude market research really, but it is a terrific chance to listen to people who use our trains."

He added: "If somebody wants to get something off their chest then we'd be happy to hear it.

"Rather that than them travelling on our trains and feeling a pressure building up inside about a gripe they may have."

The firm says its "plat-forum" is part of a series planned at stations around the region.

John Taylor, deputy chairman of the Railway Passengers' Committee in the North-East, said: "Any opportunity for train passengers to talk directly to managers is welcomed."

TransPennine is to introduce a £250m fleet of 51 trains on its network from December 2006 and has also pledged to spend £12m on station improvements.