A HOSPITAL trust has paid tribute to a remarkable woman who has spent 11 years providing a lifeline for outpatients.

Pensioner Gwen Bright has received an Above and Beyond the Call of Duty award by County Durham and Darlington Acute Hospitals Trust for her work in the outpatients department at Bishop Auckland General Hospital.

Since her husband, Arnold, died from a heart attack, 71-year-old Mrs Bright, has travelled twice a week by bus from her home in Stanhope, to work as a hospital volunteer.

"My work here has filled a huge gap in my life after Arnold died," she said. "I regard the patients as part of my family now.

"I am surprised and very honoured to receive this award."

Sister Tracy Murphy, who nominated Mrs Bright for her award, said: "Gwen genuinely cares for everyone who either works here or visits us.

"She has a good rapport with all patients, because she treats them with respect and understanding."

Two trust staff members were also nominated for awards.

Cliff Lee, a 44-year-old chef at Darlington Memorial Hospital, learned sign language in his spare time. He now visits A&E departments and wards helping to interpret for hearing-impaired patients.

Jackie Dodsworth, of the trust's financial services, has been honoured for creating new ways to save trust money in its day-to-day activities.