BNS Telecom has appointed DAVINA OUTHWAITE as customer service director.

With 25 years experience, she began her career as the Silentnight Group's first female management trainee and has held senior positions with companies that include Sealy, University Wines and Spirits and French food company Saupiquet.

BNS Telecom, based in Prudhoe, Northumberland, is one of the UK's largest independent telecoms companies and manages millions of calls a month for more than 10,000 clients.