TRADING standards officers have offered a series of tips to help shoppers enjoy a trouble-free Christmas.

Durham County Council's trading standards team gave five pieces of advice to avoid rogue traders.

The team suggests shoppers:

* Keep their receipts to provide proof of purchase;

* Stay cool - a calm complaint will help solve problems more quickly;

* Do not be fobbed off - if you buy faulty goods you are entitled to your money back. It is not the manufacturer's responsibility;

* Shop around for credit - loansharks will prey on people desperate to buy presents for their children;

* Remember, your rights are still protected when you shop from home on the phone, Internet or mail order.

Phillip Holman, the county's head of trading standards, said: "Every year, we are on the receiving end of complaints, investigating rogue traders, poor service and con tricks that can turn the festive season into a story of woe for too many people.

"We have drawn up our top tips, which we hope will help consumers avoid pitfalls at this time of year."

Durham County Council's trading standards team can be contacted on 0845 330 3313.