Ticketmaster have responded to angry Oasis fans who have been kicked off its site after being mistaken for bots.

They have issued some advice to help them avoid being kicked the next time they join the queue.

The advice is to just use one tab to buy tickets, clear your cookies and to not use a VPN on your device.

Several users reported to the customer service accounts of Ticketmaster Ireland and Ticketmaster UK on X, formerly Twitter, that their session had been “suspended” and the were having to restart the purchase process.

Staff at the ticket-selling website replied saying: “Please make sure you are only using one tab, clear your cookies, and ensure you aren’t using any VPN software on your device.”

It also shared a link with its guide on “how to improve your chances for getting popular tickets”.

Ticketmaster said its website has not crashed.

A spokesperson said: “The queue is moving along as fans buy tickets. As anticipated, millions of fans are accessing our site so have been placed in a queue."

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Oasis issued another warning to fans over reselling websites charging inflated prices for the Manchester rockers’ gigs as tickets went on general sale for the reunion shows at 9am in the UK.

The band said: “Please note, Oasis Live ‘25 tickets can only be resold at face value via @Ticketmaster and @Twickets!

“Tickets appearing on other secondary ticketing sites are either counterfeit or will be cancelled by the promoters.”

The Britpop group also told fans on Friday to only buy tickets from the official websites following non-authorised sellers charging thousands for pre-sale passes shortly after they became available.