The UK’s longest-running contact centre solutions provider has announced a new long-term partnership with one of the nation’s largest building societies.
SVL Business Solutions has begun working alongside NBS Group - which encompasses Newcastle Building Society - to support their ongoing digital transformation.
Last month, SVL Business Solutions was awarded a multi-million pound five-year contract to provide NBS Group with its NICE CXone and TCaaS (Teams Calls as a Service) solutions, bringing together disparate technologies into one place to streamline operations.
The Glasgow-based contact centre expert will support Newcastle Building Society across both the financial services side of the business and Newcastle Strategic Solutions.
The five-year contract also builds on the company’s ongoing work with NBS Group, providing Workforce Management solutions across the business since 2023.
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Founded in 1967, SVL Business Solutions has been providing a wide range of contact centre solutions to clients across multiple sectors for over five decades, and has evolved to offer both traditional and cloud-based products and services.
Anne Holmes, Account Director at SVL Business Solutions, commented: “It is fantastic to be able to partner with a fellow legacy business like Newcastle Building Society and support their digital transformation.
“We’re delighted to be helping NBS Group to streamline their operations, supporting their telephony needs as well as quality management, analytics and reporting, video recording software, and technology for their branch network."
Stuart Miller, Managing Director of Newcastle Strategic Solutions, added: “We’re very excited about this new partnership with SVL Business Solutions. The needs of our clients and their customers are evolving faster than ever, so working with SVL on digital transformation across both businesses will support our aim to harness the combined power of digital and physical channels across the board.”
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