Stockton-based Lemon Contact Centre is continuing to grow its export order book after adding German data handling firm Stellaneo as as client, edging closer to its revenue goal of £5 million per annum.

Stuttgart-based Stellaneo AG is a global full managed service partner for innovative network technology and provides safe communication connections for payment terminals in petrol stations and other businesses across the world. Lemon will be providing first line technical support for Stellaneo’s customers using electronic communications, as well as traditional telephony.

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Martin Anderson, chief executive of Lemon Contact Solutions, said: “We’re delighted to be working with Stellaneo to support its customers across Europe with first line assistance. Because we operate 24-hours a day and are digitally-enabled, we can work with clients anywhere in the world, which is a huge selling point as we look to export our services to Europe and beyond.

“Stellaneo is an interesting firm, doing some cutting-edge work in telecommunications and information technology. It’s always exciting to bring a new client onboard, but it’s even better when it is a company of this calibre.”

Michael Biederer, senior vice president operation & customer care at Stellaneo, said: “We chose to work with Lemon Contact Centre because of its focus on delivering a customer-centric contact centre service, which emphasises the importance of empathetic human interaction. That, along with Lemon’s track record of supporting companies with technical issues, meant that it was an easy decision for us.”

Lemon has grown significantly since the pandemic, securing several new client wins at home and abroad in countries including Australia, Switzerland and Germany. It has recently secured SafeSupplier status, which independently endorses its services and recognises a commitment to maintaining standards of customer care.

Lemon predominantly works with engineering, technical and facilities maintenance companies and has recently agreed a partnership with personal safety app help me Angela to provide its clients with the ability to safeguard their employees when they are working remotely.

 

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