TWO service stations in our region have been ranked the worst in the country according to visitor reviews.
An analysis of reviews left by customers on Google reveals that Barton Park services off the A1 in North Yorkshire has been graded the UK's worst.
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And just over ten miles further down the A1, fellow North Yorkshire service station Leeming Bar has been ranked as the second worst in the county.
According to the analysis by PlumbNation, Barton Park has a Google review rating of 3.1, with 22 individual reviewers mentioning the services’ lack of cleanliness and upkeep of the bathroom facilities at the truckstop.
The site is not ideal for those with electric vehicles as EV charging facilities are not available due to the services being designed for HGV drivers.
Leeming Bar services poor reviews could be due to the site’s small car park and overall lack of amenities.
75 Google reviews mention the toilet facilities, with 22 specifically noting the lack of cleanliness.
Both sites are operated by Moto and a spokesperson for the company said: “Google reviews are one of the many ways we listen and respond to our 120 million customers who visit our sites every year.
"We were disappointed to not see our Rugby services included in the research, which scores 4.6 out of 5 on Google reviews, making it the best service station in the UK.
"We continue to invest in upgrading, refurbishing and cleaning all our facilities, and strive to provide excellent customer service to every single visitor to Moto.”
The 10 worst service stations in the UK:
Rank
Service Station
Road
Main Operator
EV charging
Google Review Rating
Overall Score/10
1
Barton Park
A1(M)
Moto
No
3.1
2.37
2
Leeming Bar
A1(M)
Moto
No
3.2
3.82
3
Todhills
M6
Moto
Yes
3.7
4.13
4
Pont Abraham
M3 - M4
Roadchef
Yes
3.8
4.79
4
Cullompton
M5
Extra
Yes
3.8
4.79
6
Rownhams (Northbound)
M27
Roadchef
Yes
3.6
4.8
6
Sandbach
M6
Roadchef
Yes
3.7
4.8
8
Cairn Lodge
M74
Westmorland
No
4.2
4.86
9
Annandale Water
M74 - A74(M)
Roadchef
Yes
4
5.04
10
Trowell (Southbound)
M1
Moto
Yes
3.7
5.12
The research also details the UK’s best service stations.
Ranking first is Cobham services, located on the M25 in Surrey which boasts 13 food outlets, four shops, a play area and a hotel - although this result is disputed by Moto who claim their Rugby services has a higher ranking.
It is notable that stations in the south dominate the top ten list, with the only northern station on the best-reviewed list being the Moto Lancaster M6 services in the north west.
The 10 best service stations in the UK:
Rank
Service Station
Road
Main Operator
EV charging
Google Review Rating
Overall Score/10
1
Cobham
M25
Extra
Yes
4.1
9.34
2
Beaconsfield
M40
Extra
Yes
4.1
9.28
3
Peterborough
A1(M)
Extra
Yes
3.9
8.69
3
Cherwell Valley
M40
Moto
Yes
3.8
8.69
5
Baldock
A1(M)
Extra
Yes
4
8.68
6
Leigh Delamere (Westbound)
M4
Moto
Yes
3.8
8.67
7
Cambridge
A14
Extra
Yes
3.9
8.6
8
Reading (Westbound)
M3 - M4
Moto
Yes
3.8
8.44
9
Lancaster
M6
Moto
Yes
3.6
8.1
10
Stafford (Northbound only)
M6
Moto
Yes
3.8
8.03
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