THE BBC has said thousands of people affected by disruption at Bilsdale could receive part of their licence fee back or a free extension - and here's how to claim.
Those who have been affected by having no TV signal will be eligible to make a claim if they remain without service after September 10.
In a statement provided to The Northern Echo, a TV licensing spokesperson said: "Customers in the affected area who have been unable to receive TV coverage for over a month, and who are unable to view BBC programming through BBC iPlayer and on cable and satellite platforms, will be eligible for a refund or be offered a free extension to their TV Licence to cover the months affected.
“We are continuing to work with our suppliers Arqiva to ensure services in the affected area are resumed as soon as possible.”
Customers who are eligible will receive a free extension or refund – dependent on their payment plan – on their TV Licence equivalent to the time, in months, they have been unable to receive coverage.
Eligible customers will be able to request request an extension to their licence through the TV Licensing website, or via calling TV Licensing call centre after September 10.
Addresses of those claiming a free TV Licence extension will be cross referenced with the postcodes which have been impacted by the Bilsdale mast cover outage.
READ MORE: Bilsdale transmitter: How events unfolded and left thousands with no TV signal
However, due to their refund policy, TV licensing has said they are unable to issue a refund to those affected by the outage for less than a month.
Here’s how to claim compensation if you are eligible, according to the BBC:
- Customers who are eligible will receive a free extension or refund – dependent on their payment plan – on their TV Licence equivalent to the time, in months, they have been unable to receive coverage
- Customers will be able to request an extension to their licence through the TV Licensing website, or via calling TV Licensing call centre after 10th September
- The addresses of customers who request a free TV Licence extension will be cross referenced with the postcodes which have been impacted by the coverage outage.
- In line with their refunds policy, the BBC are unable to issue a partial refund for a time period of less than a month.
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