ANDIE BALCOMBE has taken on a new role at EDF Energy in Sunderland keeping the workforce happy.
The 31-year-old, from Roker, is the first staff satisfaction manager at EDF's Doxford Park contact centre.
She will concentrate on training, development and recruitment, as well as issues including working patterns, travelling to work, the working environment and organising fun activities.
Ms Balcombe said: "EDF Energy recognised that staff satisfaction was at the core of everything it does.
"It wants to be able to engage with employees and, at the same time, attract and retain people of the right calibre.
"Ensuring staff are happy and have all of their needs met will allow this to be done."
She joined EDF Energy in 1996 as a customer services advisor. After ten months, she became a team manager, before becoming a project manager in 1999.
Before joining EDF Energy, which employs 1,200 people in Doxford Park, she studied finance at Manchester Metropolitan University.
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